“I would like to take a moment to say what a pleasure it is to be working with you and the ACT Appraisal Management Team.
The biggest compliment that I can give you is that I completely trust your follow through and rely on your industry expertise to guide me during these tumultuous times within our industry. If I ever have questions with regulations or need help with an order, you are always quick to respond. This open communication has proven to be invaluable to me and our customers.
I truly feel so lucky to have ACT Appraisal Management and you as my partners; and honestly can say you have made a true difference in my business because of the outstanding service you provide to me and our mutual customers. While there are many things to complain about within our business you’ve made at least the appraisal step for me a “non issue”.
Sr. Account Executive
Franklin American Mortgage Company
5221 North O’Connor Blvd., Suite #900
Irving, TX 75039
“I have nearly 30 years in this business and have sadly seen it all. The advent of HVCC and then it’s metamorphosis to the current AIR has wreaked havoc. I have dealt with some awful AMCs and I have worked at a company that used a panel of handpicked appraisers. This experience was truly awful. You had zero chance of getting any rebuttal considered.
Then I worked with Act Appraisal. Incredible from Day One. I have met the Management including the Director of QC. This team is impressive. Their service and quality are fantastic. At times, something may fall off the rails, but believe me, when you call, you always reach someone. Their California office is just outside of Irvine
You could refer your favorite appraisers to get signed up with Act Appraisal. Their sign up process is very easy and quite efficient.
I can honestly tell you… Act Appraisal offers an unparalleled level of service, quality, and support that is unmatched in our industry. I can do more than recommend Act Appraisal to you; I can swear by Act Appraisal”.
25060 W. Ave Stanford, #265
Valencia, CA 91355
Having been in our industry since March 1986, you get a feeling rather quickly for those 3rd parties who excel at their responsibilities. After five appraisals, I knew immediately that Act Appraisal was the absolute best AMC that I have come across. I was impressed that much after five appraisals. Thanks to Act Appraisal, I was able to do $300mm in business last year and there was perhaps only 3-4 loans that I needed to really research. That is a HUGE benefit when I don’t have to worry about appraisals. I am an Account Executive for Stonegate Mortgage’s Third Party Originations channel. So, I get involved in a lot of transactions.
I have found Act Appraisal to offer the BEST customer service, the best quality, and the best follow up among the five AMCs that we use. When you call their office, someone picks up the phone. If you have an issue on a report, just email or call Mirko who runs their QC department. He is phenomenal.
Everyone…from Ron Waite to Mirko to the support staff – offers a high level of service that is unparalleled. My success and the success of many in my division is directly attributable to Act Appraisal. It’s amazing how difficult it is for most AMCs to deliver a quality report. Act Appraisal consistently delivers a quality report. Believe me, if something falls off the tracks, you want Act Appraisal to be your AMC. They will work very hard to address any and all issues. I am always confident in my transactions when Act Appraisal is the AMC.
We now use five AMCs. Act Appraisal gets 80% of our orders (5% have to go to the other four AMCs). If the decision came to me, I would use Act Appraisal 100% of the time. Please note that in late 2015 Stonegate started using the RealEC portal in order to ‘round robin’ orders to various AMCs. Therefore, an overwhelming number of my business in 2015 went to Act Appraisal and all $180mm of my business in 2014 went to Act Appraisal.
I have complained to my Management vociferously about the inability to use Act Appraisal on all of my transactions. Why? I have six issues on appraisals with other AMC’s and there is not much I can do given their service and quality issues. Act Appraisal makes my job easier by offering the highest level of support and quality. I can’t recommend an AMC any higher than Act Appraisal.
Believe me, if you want to grow your business and scratch off appraisal problems from your list, I highly recommend Act Appraisal. My business has grown and appraisal issues are at an all time low (it would be far lower if I could only work with Act Appraisal).
You are making the right decision if you sign up with Act Appraisal.
Michael A. Collantes Account Executive 2015 Stonegate 500 Award Winner